13. How do I contact IB Customer Support?

Step 1: Click here to navigate to IB's main page. Log into the "Account Management" portal with your IB username and password.

Step 2: Click profile picture, select "Customer Service".

Step 3: Select CHAT.

Step 4: IB has a knowledge base you can search. Type into the search box and click Submit Question. If the answer is not found, please click continue to Chat.

Other than chat, IB can be reached via phone, please refer HERE. 

DISCLAIMER: Screenshots in this page are taken from Interactive Brokers website, provided only as a setup guidelines, and may be changed from time to time subject to Interactive Brokers discretion. Algomerchant Pte Ltd is not responsible for any loss or damages caused by inaccuracy and misrepresentation of the information.