Below is the standard step to reset your Interactive Brokers password.
If you encounter any issue on any of these steps, please contact the IB customer service at https://www.interactivebrokers.com.hk/en/index.php?f=1560&p=contact
Step 1
Navigate to Interactive Brokers' password reset link:
https://ndcdyn.interactivebrokers.com/Universal/servlet/AccountAccess.PasswordReset
Step 2
Type in your IB Username and Date of Birth. If you could not remember your IB username, please contact the customer service at https://www.interactivebrokers.com.hk/en/index.php?f=1560&p=contact
Step 3
Answer the security questions setup in your account to verify your identity, below image are for illustration purpose only.
Step 4
Answer the security challenge to authorize password change.
Step 5
Enter new password and re-enter for confirmation
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